Who founded Signature Septic and why?

Signature Septic was founded by Austin Gibson and Matthew Webb, two childhood friends who grew up on Vancouver Island. They started the company to bring a higher standard of honesty, professionalism, and local accountability to septic services in the region — built on the pillars of integrity, public health, and an unmatched customer experience.

Is Signature Septic a local, owner-operated business?

Yes. Austin and Matthew are hands-on owner-operators who are involved in every project. There are no faceless contractors or call centres — when you contact Signature Septic, you're dealing directly with the people who do the work.

What areas does Signature Septic serve?

We serve all of Central Vancouver Island including Nanaimo, Cedar, Ladysmith, Parksville, Qualicum Bay, Nanoose Bay, Port Alberni, Courtenay, Sooke, Colwood, Whiskey Creek, and surrounding communities. If you're unsure whether we cover your area, give us a call and we'll confirm.

Is all of your work VIHA-certified and compliant with BC regulations?

Yes. All design, installation, and inspection work is performed in full compliance with VIHA and ASTTBC standards. We stay current with Island Health regulations so your system is always built, maintained, and documented to the required standard.

Do you use stock photos or real job site images on your website?

Only real job site photos. We never use stock images to represent our work. Every photo on the Signature Septic website comes from actual jobs we have completed, because we believe our work should speak for itself.

About US | Local Vancouver Island Septic Experts

Signature Septic began with a clear mission: bring a new level of professionalism and reliability to septic services on Vancouver Island. Austin and Matthew, both raised in this region, saw the need for a service provider that would stand by its work and put homeowners first. As owner-operators, they lead every project with a hands-on approach. There are no faceless contractors or one-size-fits-all solutions. Every design, installation, and repair is based on a careful assessment of your property’s unique soil, site, and regulatory requirements. Our commitment to integrity means no upselling, no hidden fees, and clear communication at every step. We use only real job site photos on our website because our work speaks for itself. Whether you are in the heart of Nanaimo or out in Whiskey Creek, you can expect honest advice and economical solutions that meet the highest technical standards.

From septic tank pumping and hydro jetting to complete system design and installation, Signature Septic covers the full lifecycle of residential septic systems. Our team understands the specific challenges of rural living on Vancouver Island: heavy rains, variable soil, strict VIHA regulations, and the peace of mind that comes from knowing your system is safe. We provide upfront transparent pricing, so you know exactly what to expect, and deliver same-day reports on inspections or repairs. Our design and installation services are VIHA-certified, ensuring every new system is built for long-term performance and compliance. Maintenance plans and emergency response are structured around your needs, including rapid service for system failures or urgent issues. We work in Nanaimo, Cedar, Parksville, Ladysmith, Port Alberni, Courtenay, Sooke, Colwood, and all surrounding communities. With Signature Septic, you get a partner who values your home as much as you do.

Who founded Signature Septic and why?
Signature Septic was founded by Austin Gibson and Matthew Webb, two childhood friends who grew up on Vancouver Island. They started the company to bring a higher standard of honesty, professionalism, and local accountability to septic services in the region — built on the pillars of integrity, public health, and an unmatched customer experience.
Is Signature Septic a local, owner-operated business?
Yes. Austin and Matthew are hands-on owner-operators who are involved in every project. There are no faceless contractors or call centres — when you contact Signature Septic, you're dealing directly with the people who do the work.
What areas does Signature Septic serve?
We serve all of Central Vancouver Island including Nanaimo, Cedar, Ladysmith, Parksville, Qualicum Bay, Nanoose Bay, Port Alberni, Courtenay, Sooke, Colwood, Whiskey Creek, and surrounding communities. If you're unsure whether we cover your area, give us a call and we'll confirm.
Is all of your work VIHA-certified and compliant with BC regulations?
Yes. All design, installation, and inspection work is performed in full compliance with VIHA and ASTTBC standards. We stay current with Island Health regulations so your system is always built, maintained, and documented to the required standard.
Do you use stock photos or real job site images on your website?
Only real job site photos. We never use stock images to represent our work. Every photo on the Signature Septic website comes from actual jobs we have completed, because we believe our work should speak for itself.